At phognnkhelux, we are confident in the quality of our 3D modeling courses and committed to your learning success. We offer a comprehensive satisfaction guarantee to ensure you can explore our courses with confidence.
If you are not completely satisfied with your course purchase, you may request a refund within 30 days of your original purchase date, provided you meet the eligibility criteria outlined in this policy.
To be eligible for a refund, your request must be submitted within 30 calendar days of the original course purchase date. Refund requests made after this period will not be accepted except in extraordinary circumstances at our sole discretion.
You must not have completed more than 30 percent of the course content. This includes watching video lessons, downloading project files, completing assignments, or engaging substantially with course materials.
The course must have been purchased directly from phognnkhelux. Courses obtained through third-party platforms, promotional giveaways, or unauthorized resellers are not eligible for refunds under this policy.
Courses purchased more than 30 days ago cannot be refunded. The 30-day window begins on the date of purchase, not the date you first access the course materials.
Courses where you have completed more than 30 percent of the content or have substantially engaged with the materials are not eligible for refund. This policy protects the intellectual property of our instructors and content creators.
Special promotional offers, bundled course packages, and discounted courses may be subject to different refund terms. These terms will be clearly stated at the time of purchase.
Gift certificates, vouchers, and subscription services may have separate refund policies detailed in their respective terms and conditions.
To request a refund, contact our support team at info@phognnkhelux.world or call +1 212 967 7777 during business hours. Please include your order number, course name, purchase date, and reason for the refund request.
Our support team will review your request within 3 business days and verify your eligibility based on the criteria outlined in this policy. You may be asked to provide additional information or clarification about your request.
If your refund request is approved, we will process the refund to your original payment method within 5 to 10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Once your refund request is approved, we will initiate the refund immediately. However, the time it takes for the funds to reach your account depends on your financial institution.
Credit card refunds typically appear within 5 to 10 business days. PayPal refunds usually process within 3 to 5 business days. Bank transfers may take 7 to 14 business days depending on your banking institution.
If you do not see the refund in your account after the expected timeframe, please check with your bank or payment provider first, as they may be holding or processing the funds. Contact us if you continue to experience issues.
Once a refund is processed, your access to the refunded course will be immediately revoked. You will no longer be able to view course videos, download materials, or participate in course discussions.
Any certificates earned or progress made in the refunded course will be invalidated. If you had shared course-related work publicly, we may request removal of materials that identify you as a student of that specific course.
Your account itself will remain active, and you can continue to access any other courses you have purchased that are not part of the refund request.
We understand that unusual situations may arise. If you believe you have exceptional circumstances that warrant consideration beyond our standard refund policy, please contact our support team with a detailed explanation.
Examples of circumstances we may consider include serious personal emergencies, technical issues that prevented course access, or significant errors in course description or content that materially differ from what was advertised.
Exceptional requests are evaluated on a case-by-case basis at our sole discretion. Approval is not guaranteed and depends on the specific circumstances and supporting documentation provided.
If you are experiencing technical difficulties accessing your course, please contact our technical support team before requesting a refund. Many technical issues can be resolved quickly, and we are committed to ensuring you can access your purchased content.
Common technical issues include browser compatibility, internet connectivity, video playback problems, or account access difficulties. Our support team is trained to resolve these issues efficiently.
Refund requests based solely on technical difficulties will only be considered if our support team is unable to resolve the issues after reasonable troubleshooting attempts.
For bundled course packages purchased at a discounted rate, refunds for individual courses within the bundle may not be available. Bundle refund requests will be evaluated as a complete package.
If you request a refund for part of a bundle, we may offer a partial refund calculated based on the difference between the bundle price and the standard individual course price, minus any applicable fees.
Subscription-based access plans are subject to separate cancellation and refund terms detailed in the subscription agreement. Please refer to your subscription documentation for specific information.
We reserve the right to refuse refund requests from users who demonstrate a pattern of refund abuse, such as repeatedly purchasing and refunding courses, completing substantial content before requesting refunds, or making fraudulent claims.
Accounts found to be engaging in refund abuse may have refund privileges revoked and may be subject to account suspension or termination at our discretion.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
However, any changes to this policy will not affect refund requests for purchases made before the policy change took effect. Your refund eligibility will be determined by the policy in place at the time of your purchase.
If you are unhappy with a course but do not meet the refund eligibility criteria, we encourage you to contact us to discuss alternative solutions. This might include course exchanges, credit toward other courses, or extended support to help you succeed in your learning.
We value every student and are committed to ensuring your investment in education provides meaningful value. Our goal is your success in mastering 3D modeling skills.
For refund requests or questions about this Return Policy, please contact us:
phognnkhelux
3 E 28th St, New York, NY 10016
Email: info@phognnkhelux.world
Phone: +1 212 967 7777
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST